Frequently Asked Questions

Orders in excess of R700 will attract no charge for delivery, while orders below R700 will be charged a standard courier fee of R100.00, nationwide.

Payment for our products and services may be processed via Visa, Mastercard, American Express, Diner’s Club and Maestro credit cards. We also accept electronic bank transfers into our bank account, the details of which will be provided at check-out.

Whilst we make every effort to ensure that you receive your order from us within 3-5 working days, delivery times may vary due to various reasons. On average customers can expect deliveries to metropolitan area addresses (Cape Town, Johannesburg, George, Port Elizabeth, Durban, Bloemfontein and Pretoria within 3-5 business days. Outlying areas expect delivery in 5-7 business days.


Subject to circumstantial factors such as availability of inventory with our suppliers and receipt of payment, reflective in our designated bank account, requests will be processed within 3 to 5 working days and handed over to a courier company for delivery.

Yes, you can book an in-person or online consultation with Dr Khoza. To book a consultation you can contact Dr. Nokubonga Khoza by filling out our contact us form for more information.

The first tip is to start low and slow. Start with a low strength percentage and use a very small, pea-sized amount on one night, and then wait a few days to evaluate your tolerance.

If you don’t get a reaction try it again. However, if the product makes your skin red and flaky, try mixing the retinol formula with your moisturiser. Use retinol once or twice a week at first to see how your skin reacts, and gradually work up to every other day or three times a week.

A serum is the preferred form of vitamin C. They usually contain the ideal delivery system, and are designed to be used before a moisturizer.

While vitamin C can be used in the morning or evening, most prefer to apply it during the day since its antioxidant properties act as a shield to deflect pollution and other environmental aggressors. A vitamin C is safe to use every day in your routine.

Take our quiz so we can get to know your unique skin and recommend personalised skincare products from our Skin Connect experts!

Light foaming cleansers

Suitable for you: if you prefer light-foaming products that thoroughly cleanse your skin. A light foaming cleaner removes most types of makeup, cleanses the skin thoroughly and softens your skin. Cleansers don’t have to foam to work properly, but many prefer foamy textures for cleansing.

Skin type: Combination or oily skin, which can be acne-sensitive.

Gel cleansers

Suitable for you: if you prefer lightweight, hydrating products. A good cleansing gel easily removes light make-up, moisturises your skin and leaves your skin feeling fresh.

Skin type: Normal, combination or oily skin and skin that is sensitive to redness and acne.

Cream and lotion cleansers

Suitable for you: if you prefer cleansers that moisturise your skin. Cream and lotion cleansers have a silky texture and remove most types of makeup but if you use waterproof products you may need a separate make-up remover.
Skin type: Normal, dry and sensitive skin.

Mandelic Acid    


Kojic Acid

Liquorice Root Extract.


These ingredients are all great for helping to lighten pigmentation in skin of colour, as well as lighter skin tones.

The ingredients considered to be unsafe are:


Topical hydroquinone

Topical retinoids

Salicylic Acid (when concentrations are higher than 2%)

Benzoyl Peroxide (when concentrations are higher than 5%)

Azelaic Acid (when concentrations are higher than 20%)

Kojic Acid (when concentrations are higher than 1%)

Vitamin C (when concentrations are higher than 10%)

Polyhydroxy Acid (when concentrations are higher than 15%)

Dehydrated skin is a skin condition that occurs when there’s a lack of water in the skin. This can happen to anyone, regardless of skin type — people with oily or combination skin can still experience dehydration. Dehydrated skin typically looks dull and can show premature signs of aging, like surface wrinkles and loss of elasticity.



Dry skin, on the other hand, water isn’t the problem. Dry skin is a skin type, like oily or combination skin, where the complexion lacks oils, or lipids, so it takes on a flakier, dry appearance.

Retinol is a synthetic derivative of vitamin A. It helps eliminate and reduce signs of aging, improve appearance of fine lines and wrinkles and improve skin texture, which is a must for flawless-looking skin.

It's used for all sorts of skin remedies, including fighting acne, reducing wrinkles,reversing sun damage, shrinking pores -- all the good stuff.

Retinoids and retinols change how a cell functions, specifically the speed at which a cell turns over, or divides, to create new cells. Retinoids encourage skin cells to divide more rapidly, building up the protective top layer of skin, the epidermis. As we age, there is a decline in the natural production of collagen and elastic fibers that give your skin lift and bounce in the epidermis. That makes our skin more frail and thin, which leads to wrinkles, sun spots and other types of visible skin damage.

They increase the production of natural chemicals (such as hyaluronic acid) in your skin that keep it plump and moist. They stimulate collagen production and inhibit the breakdown of collagen that already exists. They also block several inflammatory pathways that exacerbate pimples and acne.

Antioxidants are substances that can prevent or slow damage to cells caused by free radicals, unstable molecules that the body produces as a reaction to environmental and other pressures.

“Maskne” is pimples located in areas where your mask touches your face. Maskne occurs when sweat, oil and bacteria are trapped on your skin while wearing a mask,creating the perfect breeding ground for breakouts.


Ways to treat maskne:

Double cleansing

Add Clarifying ingredients to your routine (such as salicylic acid or benzyl peroxide.

Apply acne patches.

Clean or replace your mask regularly.

Moisturize and SPF daily

Wash your face if you can after wearing a mask for a long period.


The best way to fade acne scarring is through products and treatments that increase and promote cell turnover. In your routine look for products that contain lactic acid, salicylic acid, vitamin C, and Retinol as these ingredients all are great for improving the scarring.


Skin treatments such as micro-needling, chemical peels, and laser are the most effective treatments for improving scarring. If the scarring is more severe or raised injections of corticosteroids may help with hypertrophic or keloid scars.

Look for skincare products that contain the following:


Azelaic acid



Kojic acid


Vitamin C


Cosmetic treatments:

Laser therapy

Pulsed light

Chemical peels